Terms and privacy

1. The Service and the agreement

Diggit (mydiggit.com) is provided by Dugga AB, reg. no. 559006-5198, Sankt Eriksgatan 58, 112 34 Stockholm, Sweden ("Dugga", "we"). Diggit is a web-based service that lets you, for example as a teacher in your classroom, create and run interactive live activities such as Quizzes, Polls, Word clouds, Evaluations, Icebreakers and anonymous questions in real time (the "Service"). These terms apply between Dugga and you as a private individual holding an account (the "User"). The agreement is entered into when you register an account and actively accept these terms. You must be at least 18 years old. Session participants do not need an account and enter into no agreement with Dugga; section 8 and Part II, section 3 describe how participation works. Together with Part II (privacy policy), these terms constitute the entire agreement between the parties concerning the Service.

2. Plans and pricing

The Service is offered in a free version and in one or more paid plans. The content, limits and price of each plan are always shown in the Service before a purchase is completed. Prices for individual users are stated in euro and include applicable VAT; prices for organisation licences are stated excluding VAT (section 9). At checkout the amount may be shown converted into your local currency.

3. Payment and automatic renewal

A paid plan is purchased in the Service and paid monthly in advance by card or another payment method offered at checkout. The payment is processed by our payment provider Stripe, which acts as seller of record for the payment: Stripe receives the amount, calculates and withholds applicable VAT or equivalent tax, and remits it to the relevant authority. The receipt and the invoice are therefore issued by Stripe, under the Link brand, and the payment may appear as LINK.COM on your bank statement. Dugga remains the provider of the Service and your counterparty under these terms. Your card details are handled exclusively by the payment provider and are never stored by Dugga. The subscription renews automatically one month at a time until cancelled in accordance with section 5. If a charge fails, the features of the paid plan cease immediately; your saved activities are then treated as described in section 5. The payment provider may refund a purchase within 60 days of payment, including on its own initiative in the event of a payment dispute.

4. Right of withdrawal

As a consumer, you have the right to withdraw from the agreement within 14 days of the purchase without giving any reason, under the Swedish Distance and Off-Premises Contracts Act (2005:59). The Service is a digital service delivered immediately: during checkout you are therefore specifically asked to consent to delivery beginning at once and to your right of withdrawal ceasing once the service has been fully performed. If you exercise the right of withdrawal after giving such consent but within the 14-day withdrawal period, you pay a proportionate amount for the time elapsed. The right of withdrawal is exercised by giving clear notice to support@mydiggit.com. You may also use the EU model withdrawal form (provided by the consumer authority in your country). The payment provider may in addition apply its own refund rules for a period after the purchase. Such rules supplement and do not limit your statutory right of withdrawal.

5. Cancellation and downgrade

You may cancel a paid plan at any time via Subscription in the Service, which takes you to the payment portal. Cancellation can also be made directly with the payment provider. Either way, the cancellation takes effect at the end of the current billing period, and you retain the features of the paid plan until then.

Where you cancel the subscription yourself, you keep the features of the paid plan for seven days after the billing period ends. Your account then changes to the free version, and saved activities exceeding the limits of the free version — starting with the oldest — are then permanently deleted, including their questions and saved results. This is displayed and must be confirmed in the Service before the cancellation is completed.

Where the subscription ends without you choosing it — for example following non-payment, a payment dispute or a refund issued by the payment provider — the account changes to the free version immediately and the features of the paid plan cease, but your saved activities are kept for seven days. Only then are activities exceeding the limits of the free version deleted. The date is shown in the Service, and if you subscribe to a paid plan again within those seven days the deletion is cancelled entirely.

If you delete your entire account, any active subscription is cancelled automatically at the same time, and your account and associated data are removed as described in Part II, section 6.

Dugga may suspend or terminate accounts that materially breach these terms and fail to remedy the breach within 30 days of written notice. Correspondingly, you may terminate the agreement with immediate effect if Dugga commits a material breach that is not remedied within 30 days of written notice. Accounts whose email address is not verified are deleted automatically after 24 hours.

6. Price changes

Dugga may change its prices. Price changes are announced at least 30 days before they take effect, by email or in the Service, and apply at the earliest from the next billing period after the notice period has ended. If you do not accept a price increase, you have the right to cancel the subscription with effect before the increase takes effect, at no cost.

7. Use, content and intellectual property

You are responsible for the content you create in the Service, for holding the necessary rights to material you add, and for ensuring that your use complies with the law and these terms. The Service may not be used for unlawful or offensive content, spam, distribution of malicious code or attempts at unauthorised access. You are responsible for keeping your login credentials secure. All intellectual property rights in the Service, including software, design and the Diggit trademark, belong to Dugga. The agreement grants you a limited, non-exclusive and non-transferable right to use the Service for the duration of the agreement. You retain ownership of content you create and grant Dugga a licence to store, process, back up and display it to the extent required to provide the Service.

8. Participants

Participants join sessions anonymously using a session code, QR code or shared link, without an account or registration. Dugga does not ask participants for, and does not store, any information that identifies them. As the host of a session, you are responsible for how the session is used. You must not ask participants to state their name, contact details or other personal data in answers or questions, and you should remind participants to remain anonymous. Do not include personal data about identifiable persons in the activities you create.

9. Organisation licences

A school, company or other organisation may obtain the Service for its teachers or staff through an organisation licence purchased in the Service, or through a separate agreement with Dugga. The person who completes the purchase confirms that they are authorised to enter into the agreement on behalf of the organisation, becomes the organisation's administrator in the Service, and accepts this section on the organisation's behalf. An organisation licence is a business agreement between Dugga and the organisation: the consumer rules in sections 3 to 6, including the right of withdrawal, do not apply to it.

A licence covers a fixed number of seats, one per account in the organisation including the administrator. It is sold as a pilot of six months, paid once in advance and not renewed, or as an agreement of one, two or three years. The agreement price is fixed for the whole term and is paid yearly in advance; the price per seat is stated in euro excluding VAT, and VAT or reverse charge is applied at checkout according to the organisation's country and VAT number. Invoices and receipts are issued by Dugga through its payment provider. The organisation may add seats at any time during the term; added seats are charged pro rata for the remainder of the current year and in full from the following year. A one-year agreement renews for one year at a time at the then current price unless terminated before the renewal date; a two- or three-year agreement runs for its full term and, after it ends, continues one year at a time in the same way. During a committed term the agreement cannot be terminated by the organisation, and the yearly payments for the remaining term fall due if the organisation stops paying, disputes a payment or otherwise ends the licence early. Dugga may suspend the organisation's licence while a payment is overdue.

While the licence is active, every account in the organisation has the features of the paid plan. An organisation member who leaves the organisation or deletes their account frees that seat; the account and its content are then treated as a regular user account under these terms. The organisation must keep at least one administrator account for as long as the licence is active, since the administrator manages members, seats and billing on the organisation's behalf. An administrator who wishes to delete their personal account must first hand the administrator role to another member of the organisation, or the organisation must end the agreement. When a licence ends or is not renewed, including a pilot, the members' accounts move to the free version seven days after the end date, and activities exceeding the limits of the free version are deleted thirty days after the end date unless the licence is renewed before then. If Dugga refunds the licence, it ends immediately, without the seven-day period, and activities exceeding the limits of the free version are deleted without any further delay.

10. Availability, support and liability

Dugga aims to keep the Service available around the clock but provides no service level guarantee; errors and interruptions may occur. Planned maintenance is carried out outside normal office hours where possible and announced in advance when feasible. Dugga does not guarantee that the Service will meet your particular requirements or expectations. Support is provided in Swedish and English via support@mydiggit.com during office hours on weekdays. Matters concerning payment, receipts, invoices, refunds or payment disputes are handled by the payment provider, which may decide on a refund without Dugga's approval. To the extent permitted by applicable law, Dugga's liability is limited to the amount you have paid for the Service during the twelve months preceding the event giving rise to the claim, and does not cover indirect damages. This limitation does not apply in cases of intent or gross negligence and does not limit your rights under mandatory consumer law.

11. Changes to these terms

Dugga may amend these terms. Material changes to your disadvantage will be announced at least 30 days before they take effect, by email or in the Service. If you do not accept such a change, you have the right to terminate the agreement with effect from when the change takes effect.

12. Assignment

Dugga may assign its rights and obligations under the agreement, provided this does not materially impair your ability to use the Service. Such an assignment will be notified to you in advance. You may not transfer your account without Dugga's written consent, which will not be withheld without reasonable grounds.

13. Notices

Notices under these terms are given by email to the address linked to your account or by a message in the Service. Keep your contact details up to date under Settings. Notices to Dugga are sent to support@mydiggit.com.

14. Severability

Should any provision of these terms be held invalid or unenforceable, this does not affect the validity of the remaining provisions. The provision shall instead be applied, to the extent permitted by law, in a way that most closely reflects its original intent.

15. Governing law and disputes

Swedish law applies to the agreement, excluding its conflict-of-law rules. Disputes may be reviewed by the Swedish National Board for Consumer Disputes (ARN) or by a general court in Stockholm. This does not limit your rights under mandatory consumer law in your country of residence.

16. Language versions

These terms are drawn up in English. Any translation is provided for convenience only; in the event of discrepancies, the English version prevails.

1. Data controller

Dugga AB, reg. no. 559006-5198, Sankt Eriksgatan 58, 112 34 Stockholm, Sweden, is the data controller for the processing described in this part. Contact: support@mydiggit.com.

2. Account holder data

When you create an account we process: your name and email address; your password (stored only as a cryptographic hash); your MFA secret if you enable two-factor authentication (stored encrypted); your plan, your payment status, a customer reference with the payment provider and, following a downgrade you did not choose, the date on which activities will be deleted (card details are handled exclusively by the payment provider and never reach Dugga); the content you create in the Service; support requests you submit; technical error logs (without IP addresses or other user details); if you choose to remember a device when signing in with two-factor authentication, the browser type of that device; and short-lived IP-based counters for abuse protection. We also record, per account and day, how many sessions you create and how many activities you run, together with your role and any organisation, for internal usage statistics. Visitor statistics for the website are cookieless and aggregated and cannot be linked to individuals.

3. Session participants

Participants do not have an account, and Dugga does not collect or store any information identifying them. Answers, words, votes and questions are not linked to any identity. Temporary session data is deleted automatically shortly after the session ends; results are kept only where the host actively chooses to save them, and then without any link to individual participants. To maintain the real-time connection and protect the Service against abuse, technical data such as the participant's IP address may be processed briefly, without being stored together with or linked to the participant's answers. Participants should not enter their name or other personal data in answers or questions.

4. Purposes and legal basis

We process the data to provide the Service and perform our agreement with you (account, payment, operation), on the basis of our legitimate interest in keeping the Service secure and reliable (abuse protection, troubleshooting, aggregated statistics), and to comply with legal obligations (e.g. bookkeeping).

5. Recipients and sub-processors

We use the following sub-processors to operate the Service: Vercel (hosting, Frankfurt), Neon (database, EU), Upstash (cache and abuse protection, EU), Ably (real-time communication; message content is encrypted with a key Ably does not hold), Brevo (email delivery, EU), Stripe (payments; for individual subscriptions Stripe acts as seller of record and is therefore an independent controller of the data you provide at checkout; for organisation licences Dugga is the seller and Stripe processes the payment on Dugga's behalf, except where Stripe has its own legal obligations such as anti-money-laundering and fraud checks), Sentry (error reporting, EU), Cloudflare (encrypted backups, EU) and GitHub (runs the nightly backup job; the database copy is processed briefly in the United States before it is encrypted and stored with Cloudflare). Data is stored within the EU/EEA. Some providers are US companies; to the extent any third-country transfer occurs, it is safeguarded by the European Commission's Standard Contractual Clauses and/or the EU-US Data Privacy Framework.

6. Retention

Account data is kept until you delete your account, which you can do yourself under Settings. Payment history and records held by the payment provider remain with the provider even after account deletion, under its own legal obligations as an independent controller (see section 5). Accounts with an unverified email address are deleted automatically after 24 hours. Reset and one-time codes are purged continuously. Sessions are deleted 60 days after they end, unless their results have been saved. Error logs are kept for up to 90 days and a remembered device for 30 days. A log of actions taken by Dugga's administrators on your account, which includes your email address, is kept for 180 days, also after account deletion. Cases about an organisation licence that ended before its committed term, or about a VAT number that failed the register check, are deleted 180 days after they have been handled. Daily usage figures (section 2) are kept after account deletion, without your name or email address. On downgrade from a paid plan, activities are deleted as described in Part I, section 5 — seven days after the subscription ends, and for members of an organisation thirty days after the licence ends (Part I, section 9). Backups are kept for a maximum of 30 days, which means deleted data may remain in backups for at most that period. Data required under bookkeeping legislation is kept for as long as the law requires.

7. Your rights

You have the right to request access to your data, rectification, erasure, restriction of processing, data portability and to object to processing based on legitimate interest. Contact support@mydiggit.com. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

8. Cookies

The Service uses only strictly necessary cookies: for signing in, participating in sessions and remembering your language and theme choice. No marketing or tracking cookies are used, which is why no cookie banner is shown.

9. Personal data in your content

The Service is not designed for processing personal data about participants or other persons in activities or sessions. If you nevertheless include such data in content you create or results you save, you are responsible for that processing. Dugga then processes the data only on your behalf and for the purpose of providing the Service, under confidentiality, with the security measures and sub-processors described in this policy, and deletes it when you delete the content or your account (subject to the backup period in section 6).